Job Title: CARE Call – Pay it forward
Department: Volunteer services
Reports To: Program Director
FLSA Status: Non-exempt -Volunteer
Prepared By: Mike Eisenbraun
Prepared Date: 02/11/2021
Aitkin County CARE/ Phone Call Assurance program takes pride in being the leader in providing quality care to the residents of Aitkin County.
This position provides quality assurance phone calls to our Home Centered seniors of Aitkin County .
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Promote the Mission, Vision and Strategy of Aitkin County CARE:
- Mission – To enhance and promote the independence, dignity, value, and wellbeing of older and disabled adults and those who care for them.
- Vision – To be the leader in providing innovative and quality services to older and disabled adults in Aitkin county.
- Strategy – Partner with local government, business, nonprofits and the community we serve to become a “Community for a Lifetime”.
- Phone Assurance Volunteers will call clients on a consistent basis.
- Phone Assurance Volunteers will demonstrate open communication with program director.
- Phone Assurance Volunteers will demonstrate good listening skills towards their clients.
- Phone Assurance Volunteers will demonstrate respect, compassion and empathy towards their clients and others.
- Phone Assurance Volunteers are expected to complete all quality assurance paperwork in a timely manner.
- Phone Assurance Volunteers are expected to sign and follow the Confidentiality Agreement.
- Phone Assurance Volunteers are expected to follow direction and work well on their own.
- Phone Assurance Volunteers must be flexible.
- Volunteers must pass a background check.
To perform this job successfully, an individual must have a Minnesota Driver’s License, and be able to pass a background check and have a clear driving record. Applicant must have an insured vehicle in working order. Applicant must have a cell phone.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED)
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to record information effectively and accurately on Ride Vouchers.
- Ability to listen attentively.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk and hear.
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
THE DO’S AND DON’TS OF A VOLUNTEER DRIVER
- Be positive.
- Help reduce client’s social isolation by listening and talking with them.
- Be compassionate towards their needs.
- Have fun enjoying each other’s company.
- Manipulate the conversation.
- Ask for client’s personal information.
- Offer to manage clients’ money or cash.
- Accept personal gifts from clients.
I have read and understand the above job description and am able to perform the essential functions for the position of CARE Caller.